Privacy Policy

SayAgain Solutions LLC

Last Updated: 2025-01-21

Welcome to SayIntentions.ai (the “Service” or the “Platform”), operated by SayAgain Solutions LLC (“we,” “us,” “our,” or the “Company”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide when you visit or use our Platform, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

In addition, this Policy outlines our compliance efforts under various data protection regimes, including but not limited to the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA,” as amended by the California Privacy Rights Act, “CPRA”), and other applicable data protection laws worldwide.

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use or access the Platform.

1. SCOPE AND OVERVIEW

1.1 Who We Are
SayAgain Solutions LLC is a company registered in Utah, United States of America, doing business as SayIntentions.ai. We offer AI-driven software and related services through our website and applications.

1.2 Applicability
This Policy applies to information we collect:

• Through your use of the Platform, including our website, mobile applications, and any other electronic means.
• In email, text, and other electronic messages between you and the Platform.
• Through any interaction with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.

1.3 Data Controller and Data Processor

• For individuals in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, we generally act as the “data controller” with respect to personal data processed through the Platform. However, in some instances, we may act as a “data processor” on behalf of a third party if that third party determines the purposes and means of the processing.
• Our contact details for data protection inquiries are provided in Section 14 of this Policy.

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2. INFORMATION WE COLLECT

2.1 Personal Information
“Personal Information” (or “Personal Data” as defined under the GDPR) means any information relating to an identified or identifiable natural person. We may collect and process the following categories of personal information about you:

• Account Registration Information: Name, email address, username, and password when you create an account.
• Contact Information: Email address, phone number, and other contact details you provide.
• Payment Information: If you purchase a subscription or services through our Platform, we collect payment details through our secure payment processor, Stripe. Your credit card or other financial information is handled directly by Stripe, and we receive only limited data (e.g., confirmation of payment, partial payment details) necessary to reconcile payments and maintain your account.
• Technical Data: IP address, login data, browser type and version, time zone setting, operating system, and Platform usage details.
• Location Data: Approximate geolocation data derived from your IP address or device settings.
• User Content: Any content you upload or submit to the Platform, such as text, images, or other data.
• Communication Records: Records of correspondence with us, including when you contact us for support or otherwise.

2.2 Non-Personal Information
We may also collect non-personal information that does not, on its own, identify you personally. This may include demographic information or aggregated or de-identified information about Platform usage.

2.3 How We Collect Information
We collect information:

• Directly from you: When you create an account, fill out forms, submit user content, make purchases, or otherwise interact with us.
• Automatically: Using cookies, web beacons, and other tracking technologies, which may collect information about your usage and browsing patterns.
• From Third Parties: Such as payment processors (Stripe), analytics providers, or social media platforms if you choose to link or authenticate through them.

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3. COOKIES AND OTHER TRACKING TECHNOLOGIES

3.1 Cookies
A cookie is a small data file placed on your device. We use cookies to recognize you when you return to our Platform, to store information about your preferences, and to enable or analyze certain Platform features.

3.2 Types of Cookies

• Essential Cookies: Necessary for the operation of our Platform, enabling core functionalities like page navigation.
• Analytical/Performance Cookies: Help us understand how users engage with the Platform, allowing us to improve user experience.
• Functionality Cookies: Used to recognize you when you return to the Platform and personalize content.
• Targeting Cookies: Record your visit to our site, the pages you visited, and the links you followed. These cookies may be set through our site by our advertising partners.

3.3 Controlling Cookies
You can manage your cookie preferences through your browser settings, typically found in the “Help” or “Settings” sections. However, blocking or disabling certain cookies may affect the functionality of the Platform.

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4. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

1. Service Provision: To provide, maintain, and improve the Platform’s functionality, including user account management, content delivery, and technical support.
2. Payment Processing: To process subscriptions or other payments for services and provide you with related customer service. As noted, payments are processed securely through Stripe.
3. Communication: To contact you about your account, respond to inquiries, and send administrative notifications. We may also send you updates about new features, promotions, or other news related to our services, subject to your marketing preferences.
4. Analytics and Improvement: To understand how our Platform is used, diagnose issues, and develop new features or enhancements.
5. Legal Compliance: To comply with applicable laws, regulations, and legal processes or enforce this Policy and our Terms of Service.
6. Fraud Prevention and Security: To protect against fraud, unauthorized transactions, and other liabilities, and to manage risk exposure.

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5. PRIVACY CONTROL SETTINGS IN THE "PILOT PORTAL"

We provide various privacy control settings in the Product’s “Pilot Portal.” Through these settings, you can manage how certain categories of your information are collected, used, and shared. Specifically, you may:

• Update or correct your personal details (e.g., name, email address).
• Adjust data-sharing settings for specific features.

For additional assistance with privacy settings or if you have questions about these controls, please contact us at support@sayintentions.ai.

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6. LEGAL BASES FOR PROCESSING (GDPR COMPLIANCE)

For individuals located in the EEA, the UK, or Switzerland, we rely on specific legal bases to process your personal data under the GDPR:

1. Consent (Article 6(1)(a)): Where you have given consent (e.g., subscription to marketing communications).
2. Contract (Article 6(1)(b)): Where processing is necessary to perform a contract with you (e.g., Terms of Service) or to take steps at your request before entering into a contract.
3. Legal Obligation (Article 6(1)(c)): Where processing is necessary to comply with a legal obligation (e.g., maintaining financial records).
4. Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests, provided these are not overridden by your rights (e.g., improving our Platform, fraud detection).

You have the right to withdraw your consent at any time if we rely on consent to process your personal data.

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7. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

7.1 Service Providers
We may share personal data with our trusted third-party service providers and vendors who perform functions on our behalf, such as payment processing (Stripe), data analysis, email delivery, hosting, and customer service. These providers are contractually obligated to keep personal data confidential and to use it only to provide services to us.

7.2 Affiliates
We may share information with our affiliates and subsidiaries, subject to the terms of this Policy and for the purposes described in it.

7.3 Business Transfers
If we merge with, are acquired by, or sell a portion of our assets to another company, personal data may be transferred to the acquiring entity.

7.4 Legal and Regulatory Compliance
We may disclose personal information in order to comply with any court order, law, or legal process, including responding to a government or regulatory request. We may also disclose your information to enforce our Terms of Service or other agreements, or to protect the rights, property, or safety of our business, our customers, or others.

7.5 Consent
We may also share your personal information for any other purpose disclosed at the time of collection or with your consent.

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8. DATA RETENTION

We will retain your personal data only for as long as is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law. Factors that influence data retention periods include:

• Legal requirements (e.g., tax, accounting, or other regulations).
• The length of time we have an ongoing relationship with you.
• The necessity to maintain records to resolve disputes, establish or defend legal claims, or detect and prevent fraud.

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9. YOUR DATA PROTECTION RIGHTS

9.1 GDPR (EU/EEA, UK, Switzerland)

If you are located in the EEA, UK, or Switzerland, you have the following rights (subject to applicable law and certain exceptions):

1. Right to Access: You can request a copy of the personal data we hold about you.
2. Right to Rectification: You can request that we correct or update any inaccurate or incomplete personal data.
3. Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data where there is no compelling reason for us to continue processing it.
4. Right to Restrict Processing: You can ask us to suspend the processing of your personal data in certain scenarios (e.g., if you contest its accuracy).
5. Right to Data Portability: You can request the transfer of your personal data to another data controller in a structured, commonly used, and machine-readable format.
6. Right to Object: You can object to processing that is based on our legitimate interests, or for direct marketing purposes.
7. Right to Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

9.2 California Residents (CCPA/CPRA)

If you are a California resident, you may have the following rights regarding your Personal Information:

1. Right to Know: You can request to know the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, and the business or commercial purpose for collecting, selling, or sharing personal information.
2. Right to Delete: You can request the deletion of personal information we have collected about you, subject to certain exceptions.
3. Right to Correct: You can request that we correct inaccurate personal information we maintain about you.
4. Right to Opt-Out of Sale/Sharing: If we sell or share personal information, you have the right to opt out. However, we currently do not sell personal information within the meaning of the CCPA/CPRA.
5. Right to Non-Discrimination: You have the right not to be discriminated against for exercising these rights.

To exercise these rights, please contact us at support@sayintentions.ai. We will verify your request using the information associated with your account, including email address. We may request additional verification information.

9.3 Other Regions

Depending on your location, you may have similar or additional data protection rights under local law. If you have any questions about your rights or wish to exercise them, please contact us at support@sayintentions.ai.

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10. INTERNATIONAL DATA TRANSFERS

Given the global nature of our business, we may store and process your information outside of the country in which you are located, including in the United States. When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information. These safeguards may include:

• Implementing European Commission-approved Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreements.
• Relying on an adequacy decision by the European Commission, where applicable.
• Ensuring robust contractual obligations around confidentiality and security.

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11. SECURITY MEASURES

We implement industry-standard security measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include:

• Secure Socket Layer (SSL) encryption for data in transit.
• Encrypted storage of sensitive information, including payment data (through Stripe).
• Access control measures to limit access to personal data.
• Regular security assessments and updates.

However, no electronic transmission or storage of information can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices.

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12. CHILDREN’S PRIVACY

Our Platform is not intended for individuals under the age of 18 (or the relevant age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@sayintentions.ai. If we discover that a child under 18 has provided us with personal data, we will take steps to delete such information.

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13. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of those third parties, and this Policy does not apply to any information collected through those websites or services. We encourage you to review the privacy policies of these third-party sites or services.

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14. CHANGES TO THIS PRIVACY POLICY

We may update or revise this Privacy Policy from time to time. We will post any changes on this page, with an updated “Last Updated” date. If we make material changes to how we treat your personal data, we will notify you through a notice on our website or via email. Please review this Policy periodically to stay informed about how we are protecting your information.

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15. CONTACT US

If you have any questions or concerns about this Privacy Policy or our practices, or if you wish to exercise your data protection rights, please contact us at:

SayAgain Solutions LLC
Registered in Utah, United States of America
Email: support@sayintentions.ai

We will endeavor to respond to your request within the timeframe required by applicable law.

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Thank you for trusting SayIntentions.ai with your information.
We are committed to ensuring that your privacy rights are respected and that your personal data remains secure.